1. Mission Statement
Educa Tutoring Inc. is dedicated to providing high-quality, personalized academic support that
empowers students to achieve their full potential. We strive to foster a respectful, inclusive, and safe
environment where learning thrives.

2. Code of Conduct
- Respect: Everyone (students, parents, tutors, staff) must treat others with courtesy and
professionalism.
- Integrity: Students must complete their own work; tutors are facilitators, not substitutes.
- Punctuality: Students and tutors must arrive on time. A 10-minute grace period applies.

3. Tutor Hiring & Standards
All tutors must undergo academic screening and background checks. They must follow the official
Quebec curriculum. Ongoing professional development and performance reviews are conducted.

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4. Student Conduct
Students are expected to arrive prepared, show respect, and avoid disruptive actions. Repeated
misconduct may result in suspension or termination of services.

5. Health & Safety
The Centre maintains a safe, clean environment. Emergency exits and first-aid resources are available.
Sick students may be asked to stay home until well.

6. Attendance & Cancellation
- Student Absence: 24h notice required.
- Late Cancellation: Less than 24h ® $20 fee.
- No-Shows: Non-refundable.
- Tutor Absence: Substitution or rescheduling at no cost.

7. Payments & Refunds
All fees due in advance, by credit card only. Late payments may suspend services.
Refund Policy: Packages non-transferable. Monthly subscriptions must be cancelled before renewal
date, otherwise full payment is due and services continue for the period.

8. Hours & Closures
Regular hours:
- Sundays: 10 AM – 3 PM
- Mon–Thu: 4 PM – 8 PM
Extra hours may be added depending on demand & availability.
Closed on statutory holidays.
Weather/emergency closures announced by email and website.

9. Privacy
Educa Tutoring Inc. complies with Quebec/Canadian privacy laws. Records are confidential. Info is only
shared with written parental consent, unless required by law.

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10. Data & Reports
Progress reports stored in Educa’s system, visible in client portal. Data retained max 5 years, then
securely deleted.

11. Media Consent
Photos/videos may be used for promotion. Parents must sign consent. Students not identified by full
name without permission.

12. Inclusivity
Educa Tutoring Inc. does not discriminate. We are committed to a supportive, inclusive environment.

13. Complaints
Complaints must be sent in writing to info@educatutoring.com. Reviewed within 7 business days.

14. Disciplinary Actions
Educa may issue warnings, suspend, or terminate services without refund in cases of repeated
misconduct.

15. Amendments
Policy may be updated. Parents, students, and staff will be notified in writing.

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By enrolling in Educa Tutoring Inc., parents/guardians and students agree to abide by this Business Policy & Handbook.